Melissa Ems graduated from University of South Florida with a Bachelors in Interpersonal & Organizational Communication. She has 10 years of claims experience and over 10 years of agency experience with State Farm, Florida Farm Bureau and Citizens Property Insurance. A native Floridian, Melissa is very involved with the community as an active member of Florida Association of Independent Agents (FAIA), National Association of Insurance and Financial Advisors (NAIFA) and National Association of Insurance Women (NAIW). Melissa completed the nationally ranked InVEST insurance program at St. Petersburg Catholic High School. She still actively volunteers with the program at St. Petersburg Catholic High School as a subject matter expert.